My experience buying a car on Clutch.ca was such a breeze that I had doubts they were a legitimate business. It felt too good to be true.
After spending around a year looking for new and used car inventory, my partner sent me a link to check out a car on Clutch.ca. Unfortunately, the car that he linked was already reserved. At this point, I did not know what "reserved" meant on this website. I decided to browse their inventory and stumbled across a 2017 Subaru Forester that I thought was a good deal given the crazy used car market we're currently in.
It only cost $100 to put down a fully refundable deposit to "hold" the car while we reviewed the car information in depth. Clutch provided over 40 photos of the vehicle, including 360 shots that allowed us to explore both the interior and exterior of the car. They also shared close up photos of any blemishes, dings, dents on the vehicle. Of course, they also provided a CarFax report for the car which gave us much of the most important information we needed and this was all readily available on the car listing.
Once again, it sounded too good to be true - how can I buy a car online, sight unseen, and be comfortable with such a large purchase? This isn't just a Amazon Prime purchase that I can easily return, right? Well, let me breakdown the main reasons we went ahead with our purchase and what happened throughout the process. I stumbled across reviews on Reddit but couldn't find a proper blog post reviewing Clutch.ca.
The car listing offered $200 flat rate delivery to London, Ontario or alternatively, we could have picked up the vehicle from their location in Etobicoke, just outside of downtown Toronto. There was no way I wanted to make the drive myself from London to Toronto to check out a potential car and then drive 2 cars back to London all in the same day. Thus, the delivery felt almost like a steal.
10 Day No Questions Asked Return Period
As of today, we're past the 10 day return window. But Clutch offers a 10-Day Money-Back Guarantee which meant that we could return or exchange the car without question in the first 10 days or first 750km driven - whichever comes first. This gave me peace of mind when initiating the purchase.
Minimal Financial Losses In event of Return
Of course, there are some financial losses if we decided to return the car. I've listed them out below:
The roughly $400 loss was worth it to me since it is such a small % of the overall car purchase. I did not mind losing that amount, especially to avoid the drive from London to Toronto and back!
This loss was also somewhat negated by a referral discount of $400 - more on that down below.
Clutch.ca provides a ton of detailed and high quality images for each vehicle, highlighting everything including dings, dents, and scratches that may not be obvious from afar. This continued to provide peace of mind with a clean CarFax report in hand.
Superb Customer Service
Upon registering an account to delivery, everyone I dealt with at Clutch was extremely friendly and to the point. There was NOOOOO upselling or negotiating which is incredible for a car purchase. I am weary of car dealerships and their negotiation tactics so I was very happy to see a fair price (in this shoddy market) and get it. I had one call from a representative who encouraged purchasing an extended warranty (which we did not) but it was never pushy. Plus, much of the communication was conducted via email, text, and phone. I only had 2 phone calls - one immediate follow up after I reserved my car and another to schedule the delivery. As an introvert, this is very much ideal and honestly, quite efficient.
Other bonuses include a sparkling clean car upon arrival. I kid you not, they did a great job detailing the vehicle.
Clutch.Ca $400 Referral Code / Referral Discount
I received a $400 discount which effectively negated any of my potential financial losses mentioned above. I'd love to pass that along to anyone considering buying a car from Clutch.ca
Use this link here - https://clutch.ca?referral=A6SOR8LK
Or you can call Clutch.ca to apply the referral code A6SOR8LK to save $400 off your next car purchase or sale.
End to End process
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